53 thoughts on “www.searsfeedback.com – Sears Customer Satisfaction Survey”

  1. I had a problem recently with a microwave that I purchased in your Phillipsburg Store in NJ and dealt with the store manager by the name of Rubin Santiago who went out of his way to be courteous and helpful in solving my issues. I told him that I will need a new refrigerator very soon and I will be back to purchase it from him.

  2. We had a very pleasureful experience buying our new appliances on 3-4-16 from our local Sears retail store .
    The Sales Lady of 30 years was very knowledgeable about the models we were looking at and helped us with our final decisions.

    I know you can’t have your cake and eat it both.
    THE ONLY DOWN SIDE TO SEARS IN OUR APPLIANCE TRANSACTION WAS THE FINAL PRICE AND IF IT WERE NOT FOR THE SALES LADY WE WOULD OF WALKED OUT.
    1. DISCOUNTS GIVEN ON LINE DO NOT APPLY IN THE STORE. YOU ARE ALLOWED ONLY ONE DISCOUNT IN THE
    STORE, THIS COSTS US $240 MORE ON A $2700 PURCHASE.
    2. YOU PAY FOR DELIVERY IN THE STORE NOT ON LINE.
    3. NO MILITARY DISCOUNT MOST EVERYONE ELSE HAS THEM.
    4. THE EXTENDED WARRANTY PROGRAM IS TWICE AS HIGH AS LOWES OR HOME DEPOT.

    I WOULD HAVE TO THINK TWICE NEXT TIME ETHER TO PURCHASE ON LINE OR TAKE A BIG HIT AND GO TO THE LOCAL STORE.
    SEARS YOU WON THIS TIME ONLY BY THE GREAT SALES LADY WE HAD.

  3. I was picking up an online order at sears in Waco Texas.I went to an associate in childrens dept.he called and found out my order was ready.While I was waiting Jason the store manager asked if Iwas being helped .He went back and got my order and took me to the nearest checkout. Dakota,the associate in tools rang my purchase.He was very nice and helpful. Great customer service!

Comments are closed.